FAQ's
Q; Are your saddles truly handmade?
Yes! Every saddle we sell is 100% handmade by skilled artisans using premium-quality leather and materials. Each piece is unique, reflecting the care and craftsmanship put into it.
Q: Can I customize my saddle?
Absolutely. We offer customization options for size, color, tooling, and other details. If you have specific needs, contact us at [your email] and we’ll work with you to create a one-of-a-kind saddle.
Q: What types of saddles do you make?
We specialize in [Western, English, Trail, Roping, Barrel, etc. — update based on your offerings] saddles. All are designed with durability, rider comfort, and horse fit in mind.
Q: How long does it take to make a saddle?
Our saddles are made to order, and production typically takes [X–Y weeks], depending on customization and current order volume.
Q: Do you ship internationally?
Yes! We ship worldwide. Shipping costs and times vary depending on your location and will be calculated at checkout.
Q: How do I track my order?
Once your saddle ships, you’ll receive an email with a tracking number so you can monitor your delivery.
Q: What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods supported through Shopify’s secure checkout.
Q: Can I cancel or change my order?
We begin work on your saddle shortly after the order is placed. If you need to make changes or cancel, contact us within 24 hours of placing the order.
Q: Do you accept returns or exchanges?
Due to the custom nature of our saddles, we do not accept returns or exchanges unless the product arrives damaged or defective. If this happens, contact us within 7 days of delivery with photos and your order details.
Q: How do I make sure the saddle fits my horse?
We offer guidance on measuring your horse for proper fit. Feel free to contact us for a saddle fitting guide or assistance before placing your order.
Q: How should I care for my saddle?
To keep your saddle in top shape, clean it regularly with leather-safe products and store it in a cool, dry place. We include care instructions with each order.